The multilingual AI contact center platform
Every conversation. Every channel. Every language.
DialerBee runs inbound, outbound, WhatsApp, SMS and email in one browser workspace, with AI voice agents and language-aware AI in Arabic and ten more languages, on your own carriers.
14-day free trial · no credit card required
One workspace for every conversation — inbound queue calls, outbound campaigns and messaging threads.
Quick answer
What is DialerBee? DialerBee is the multilingual AI contact center platform for BPOs, collections teams, telecom resellers and regulated contact centers. It runs inbound queues and outbound campaigns, an omnichannel inbox for voice, WhatsApp, SMS and email, AI voice agents and live agent assist, surveys and appointments, and reporting — in one browser workspace, in 11 languages, on your own carriers, with compliance-supporting controls.
One platform, five jobs
Everything a contact center does in a day, in one place: the calls that come in, the calls that go out, the messages in between, the AI that handles or helps, and the reporting that shows what happened.
Inbound and outbound voice
ACD queues with SLA targets, DIDs routed wherever the call belongs, an IVR builder with 40 node types, and four dialing modes with AI answering-machine detection.
ExploreOmnichannel inbox
Voice, WhatsApp, SMS and email as one thread per customer, with Customer 360 history and screen-pop on answer.
ExploreAI voice agents and assist
Layla takes and places calls, and Agent Studio is where you build it. When a person takes the call, the same AI summarises, reads sentiment and suggests the reply.
ExploreSurveys, CSAT and appointments
Ask while the conversation is still warm: CSAT and NPS over voice, WhatsApp, SMS and web, plus appointments with reminders and calendar sync.
ExploreOperate it, resell it
15 report types, Insights, an operations center, white-label on your own domain, multi-tenant isolation and BYOC carriers.
ExploreVoice, in and out
Inbound and outbound on one platform
Queues distribute inbound calls with an SLA target and wrap-up time, and every DID in your inventory points wherever the call belongs — a queue, a user, an IVR flow, a campaign or an AI agent.
The same platform places the calls that go out: four dialing modes, and AI answering-machine detection that classifies what was actually said in the first seconds of the call instead of listening for a beep.
- ACD queues with SLA targets, wrap-up time and hold audio
- DIDs routed to a queue, a user, an IVR flow, a campaign or an AI agent
- IVR builder with 40 node types, including AI conversation and survey nodes
- Preview, progressive, power and predictive dialing
- AI answering-machine detection by transcript classification in 11 languages
Omnichannel
One inbox for voice, WhatsApp, SMS and email
A customer who calls on Monday, messages on WhatsApp on Tuesday and emails on Wednesday is one conversation, not three tickets. Agents work every channel from the same desktop.
Customer 360 pulls the history before the agent says hello: the call screen-pops with who is on the line and what happened last time.
- Unified voice, WhatsApp, SMS and email threads
- Customer 360 lookup and history on every conversation
- Screen-pop on answer, with the record already open
- Disposition cards with hotkeys
- Callbacks scheduled straight from the disposition
- Email notifications per tenant; inbound email ingestion is planned
AI agents and assist
AI that works the phones and helps the people who do
Layla is the AI voice agent, and Agent Studio is where you build it: personas, a knowledge base it answers from, and versions you release and roll back when a change does not land the way you expected.
When a person takes the call instead, the same AI works beside them — a running summary, sentiment, a suggested reply and live transcription. The AI Executive Secretary carries the follow-through afterwards.
- Layla AI voice agent on inbound and outbound calls
- Agent Studio: personas, knowledge base, versions and rollback
- Live agent assist: in-call summary, sentiment and suggested reply
- Live transcription, started and stopped during the call
- AI Executive Secretary for commitments and follow-through
Customer experience
Customer experience built in
Ask the question while the conversation is still warm. CSAT and NPS surveys go out over voice, WhatsApp, SMS and the web, and the answers land next to the call they came from.
Appointments are part of the same platform, so the booking, the reminder and the call that follows share one record.
- CSAT and NPS surveys over voice, WhatsApp, SMS and web
- Post-call handoff to a survey from the agent desktop
- Appointments with reminders over SMS, WhatsApp and email
- ICS, Google and Microsoft 365 calendar sync
Operate and resell
Run it, resell it
15 report types, Insights for call outcomes, service level, dispositions and AMD, and an operations center that shows platform health, live calls and the trace of any single call.
Resellers run the same platform as their own: branding on a custom domain, tenants isolated from each other, your carriers, and role permissions set per tenant.
- 15 report types, exported to CSV, Excel or branded PDF
- Insights: call outcomes, service level, dispositions and AMD
- Operations center: platform health, live calls, call trace and alerts
- White-label branding on your own custom domain
- Multi-tenant isolation, BYOC carriers and per-tenant RBAC
Checked before the call is placed
Jurisdiction packs carry the rules that apply where you dial, and every dial decision is written to the audit log. These are compliance-supporting controls: they support your compliance programme, they do not replace it.
How the controls work- Jurisdiction packs
- UAE TDRA, Saudi Arabia CITC, Jordan TRC, Bahrain TRA
- DNC lists
- Screened before the call is placed
- Consent with revoke
- Recorded per contact, and revocable by the customer
- Calling hours
- Per jurisdiction and per time zone
- Frequency rule
- Caps how often one contact can be called
Frequently asked questions
What is DialerBee?+
DialerBee is the multilingual AI contact center platform. It runs inbound queues and outbound campaigns, an omnichannel inbox for voice, WhatsApp, SMS and email, AI voice agents and live agent assist, CSAT and NPS surveys, appointments and reminders, and reporting — in one browser workspace, in 11 languages, on your own carriers.
Can DialerBee run inbound and outbound on the same platform?+
Yes. Queues distribute inbound calls with SLA targets and wrap-up time, and every DID routes to a queue, a user, an IVR flow, a campaign or an AI agent. The same platform runs outbound campaigns in four dialing modes with AI answering-machine detection. Agents handle inbound queues and outbound campaigns from one desktop; automatic blending is planned.
Which channels does DialerBee support?+
Voice, WhatsApp, SMS and email, kept as one thread per customer with Customer 360 history and screen-pop on answer. Surveys can also be answered on the web. Email notifications are sent per tenant; inbound email ingestion is planned.
What languages do the AI agents work in?+
11: English, Arabic, Spanish, French, Italian, German, Turkish, Hindi, Urdu, Portuguese and Indonesian. Language-aware AI covers the voice agent, live transcription and answering-machine detection, including Arabic dialects and right-to-left agent interfaces.
Can I bring my own SIP carriers?+
Yes. DialerBee supports BYOC: connect the SIP trunks you already have from any provider, or keep the phone system you already run and use DialerBee as the routing, campaign and compliance layer on top. No carrier lock-in and no per-minute platform fees.
Is DialerBee multi-tenant and white-label?+
Yes. Tenants are isolated at the row level, each with their own users, recordings, compliance rules and reporting. White-label covers the branding fields, contrast validation and a custom domain with DNS verification, and partner admins own the tenants they create. Role permissions are set per tenant.
How does pricing work?+
Per-agent platform pricing across three tiers plus a reseller tier, with no per-minute platform fees — you bring your own carrier and pay the carrier directly. AI voice agent minutes are billed on usage. The 14-day trial needs no credit card. Current tiers and feature rows are on the pricing page.
Where does my data live, and what compliance controls come with it?+
Each tenant's data is isolated at the row level and encrypted per tenant, with PII redaction, retention settings and legal hold on recordings and transcripts, an audit log that records the user and IP address, and hashed API keys. Deployment options let the voice stay on your own infrastructure and carriers. Jurisdiction packs for TDRA, CITC, TRC and TRA, DNC checks, consent with revoke, calling hours and a frequency rule are compliance-supporting controls: they support your compliance programme, they do not replace it.
See it running on your own numbers
A live walkthrough of inbound queues, the omnichannel inbox and an AI voice agent — on your carriers, with your routing.